Just my opinion, but with what counts most with ME and MY relationship between YOU & MY COMPANY, Dr Soda.....is you and the gift of opportunity that you are giving all of us here at DR SODA to give your order our all.
It doesn't matter to you or to me how many customers we have. What matters is how I try to be as certain as possible that you order is taken care of in the most professional manner that I can provide for you and your order from the very moment you place YOUR order with MY COMPANY.
Can I do it better, heck yea! Every morning when I walk into this building, I am walking in with fresh thoughts on how I can improve what Dr Soda does for you. I am more than proud to say that it is a very daunting task at best. That is just the honesty of my approach. I am never satisfied, I always will want to handle your order better this time and the next time, and the time after that.
From the moment that you enter my site or my store....All that matters is your order. Sure, we make mistakes and we make these mistakes all too frequently and that drives me up the nearest wall. I don't understand mistakes, especially with all the checks we make along the way.
When I make a mistake, let me know. If I sound mad, I am....I am made at me and disappointed that my system got distracted and allowed an error to occur....I want to get your order right the first time, each and every time.
Whether I have 10 customers or 10,000,000 customers, the honor of being in business is that your are a customer, and I am so very honored that you have provided me the opportunity to surround myself with a group of team members that share my view of how important you are to me, and to them.
At his very moment with your order, you are the only customer that matters. Yours is the only order that we are pushing through our very interesting system, that we are loading onto our trucks, and that we are delivering directly to you in some form or another.
So thank you....thank you very much. Your are our customer, and yes, to me, just that alone is more than enough for me to keep smiling and looking forward to what is next.
My dream is for Dr Soda to exceed your expectations and to keep treating your order with the dignity that your order deserves.
Thank you for being my customer!
Big Bad Don
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